ALTERNATIVES / SHOPIFY INBOX
Shopify Inbox alternatives
4 other helpdesk & live chat apps, with prices taken from their App Store listings.
Shop Inbox in the Shop app was shut down. → Shopify Inbox pricing & history → All helpdesk & live chat apps →
Alternatives compared
4 of 4 prices verified| APP | PRICE | BEST FOR | SOURCE | |
|---|---|---|---|---|
| Gorgias | Starter $10/mo · Basic $60/mo · Pro $360/mo · Advanced $900/mo | Ticket-based helpdesk with live chat; Starter includes 50 tickets/mo, then $0.40 per ticket. | ↗ apps.shopify.com | View listing ↗ |
| Re:amaze | Basic $29/mo · Pro $49/mo · Starter $59/mo · Plus $69/mo | Helpdesk with chat, email, social, SMS and FAQ; most plans are per staff user. | ↗ apps.shopify.com | View listing ↗ |
| Tidio | Free · Customer Service $29/mo · Flows $29/mo · Lyro AI $39/mo | Live chat, chatbot flows and Lyro AI agent; free plan covers live chat with 50 users. | ↗ apps.shopify.com | View listing ↗ |
| Zendesk | Suite Team $55 · Growth $89 · Professional $115 · Enterprise $150 per agent/mo (billed annually) | Omnichannel support suite priced per agent; listing says Zendesk may bill outside Shopify. | ↗ apps.shopify.com | View listing ↗ |
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Updated Oct 19, 2026